Terms of Service
Welcome to the Terms of Service (these "Terms") for Merydian ("Company", "we" or "us") and our infrastructure deployment services and related website (the "Services"). These Terms govern your access to and use of the Services. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services. For purposes of these Terms, "you" and "your" means you as the user of the Services. If you use the Services on behalf of a company or other entity then "you" includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity's behalf.
The Services
1.1. Your Content
In connection with the Services, you may upload, submit, or otherwise make available information, text, images, or other materials (“Your Content”). You represent and warrant that you have all rights, licenses, consents, and permissions necessary to submit and use (and allow us to use) Your Content with the Services and that doing so will not violate any law or third-party terms.
To operate, maintain, and improve the Services, you grant us a royalty-free, transferable, sublicensable, worldwide license to host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content solely to provide and promote the Services, and to comply with law. To the fullest extent permitted by law, we may remove Your Content at any time in our discretion.
1.2. Eligibility
You must be 13 years of age or older to use the Services. Minors under the age of majority in their jurisdiction but at least 13 years of age may use the Services only if a parent or guardian accepts these Terms on the minor’s behalf. Children under 13 are not permitted to use the Services. By using the Services, you represent and warrant that you meet these requirements.
User Accounts
2.1. Creating and Safeguarding Your Account
2.2. Paid Services
Some Services are free; others require payment. If you subscribe to paid Services, you agree to pay the applicable fees and taxes in U.S. Dollars. We may store and bill your payment method to avoid interruption of the Services. We may change pricing or plans with reasonable notice.
2.3. Subscription Renewals and Cancellations
To use certain features, you must create an account or link a third-party account ("Account"). You agree to provide accurate, complete, and updated information. You are responsible for all activity on your Account and for keeping your password secure. Notify us at support@merydian.com immediately if you suspect unauthorized use of your Account.
Subscriptions renew automatically for the period shown at checkout (or monthly if not specified) at the then-current rate. Your payment method will be charged at the start of each new period. To avoid future charges, cancel before renewal in your Account settings or by emailing support@merydian.com.
2.4. No Subscription Refunds
Except as expressly set forth in these Terms, subscription payments are nonrefundable and there are no credits for partial periods. After you cancel, you will retain access to paid Services through the end of the current term.
2.5. Events, Workshops, and Live Sessions
Merydian may offer paid events, workshops, or live sessions ("Events") delivered virtually (via platforms such as Zoom) or in person. By purchasing a ticket or registering for an Event, you agree to the following: (a) Event fees are non-refundable except as stated below; (b) Refund requests submitted within twenty-four (24) hours of purchase and at least forty-eight (48) hours before the scheduled Event start time will be honored in full; (c) No refunds will be issued after the 24-hour window has closed or within 48 hours of the Event; (d) Merydian reserves the right to cancel, reschedule, or modify any Event at its sole discretion, in which case registrants will be offered a full refund or transfer to a future Event; (e) Event access is personal and non-transferable unless Merydian grants written permission; (f) Events may be recorded for internal use, marketing, or distribution to attendees, and by attending you consent to being recorded; (g) Community access (such as WhatsApp groups) provided as part of an Event is subject to Merydian's community guidelines and may be revoked for violations.
Privacy
Our Privacy Policy explains how we handle information when you use the Services. Please review it at merydian.com/legal/privacy-policy.
Rights We Grant You
4.1. Right to Use The Services
We grant you a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive license to access and use the Services for your personal or internal business use, subject to these Terms. Access may be interrupted for maintenance, updates, or other reasons.
4.2. Restrictions on Use
You may not, without our written permission or unless prohibited by applicable law from restricting you:
download, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell information from the Services (other than browser-cached files or as expressly permitted by these Terms);
decompile, reverse engineer, disassemble, or otherwise attempt to derive source code or underlying ideas or algorithms of the Services;
remove or use any copyright, trademark, or other proprietary notices;
use bots, scrapers, crawlers, or similar tools to access or copy data from the Services;
introduce viruses, malware, or other harmful code;
submit content that is unlawful, defamatory, obscene, harassing, hateful, or otherwise inappropriate;
interfere with, disrupt, or overburden the Services or others’ use of the Services;
violate applicable law; or
access or use the Services in any manner not expressly permitted by these Terms.
4.3. Beta Offerings
We may offer test or beta features (“Beta Offerings”). Beta Offerings are provided “as is,” may be unstable, and you use them at your own risk. Content or data created in a Beta Offering may not be backward compatible.
Ownership and Content
5.1. Ownership of The Services
The Services (including text, graphics, images, and overall look and feel) are protected by intellectual property laws. We and our licensors own all right, title, and interest in and to the Services. We reserve all rights not expressly granted.
5.2. Trademarks
5.3. Feedback
We welcome feedback, comments, and suggestions (“Feedback”). You agree that we may use Feedback without restriction or compensation, and you assign to us all rights in Feedback.
5.4. DMCA Notice
Merydian names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. Other names and logos on the Services are the property of their respective owners.
If you believe content on the Services infringes your copyright, please send a notice to support@merydian.com with: (a) identification of the copyrighted work; (b) identification of the material to be removed and its location; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; (e) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act; and (f) your physical or electronic signature.
Third-Party Services and Materials
The Services may display, include, or link to content, data, or services from third parties (“Third-Party Materials”). We do not control or endorse Third-Party Materials and are not responsible for their accuracy, availability, or legality. Your use of Third-Party Materials is at your own risk and may be subject to additional terms.
Disclaimers
7.1. Disclaimers
Your use of the Services is at your own risk. The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Merydian and its affiliates, officers, directors, employees, agents, representatives, partners, and licensors ("Company Entities") disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and security.
7.2. Limitations of Liability
To the extent not prohibited by law, in no event will the Company Entities be liable for any indirect, special, exemplary, incidental, consequential, or punitive damages, or for loss of use, data, or profits, arising out of or related to your use of or inability to use the Services, under any theory of liability, even if advised of the possibility of such damages. In all cases, the Company Entities’ total liability for damages will not exceed the greater of one hundred dollars ($100.00) or the amount you paid to the Company Entities, if any, in the six (6) months before the claim arose. These limitations apply even if any remedy fails of its essential purpose.
7.3. Indemnification
You will defend, indemnify, and hold harmless the Company Entities from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms or applicable law; (b) Your Content; or (c) your misuse of the Services. We may control the defense or settlement of any claim subject to indemnification, and you will cooperate with us.
Governing Law
These Terms and any disputes arising out of or related to them or the Services will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada for any dispute arising under these Terms.
Dispute Resolution
Before initiating any formal legal proceeding, you agree to first contact us at support@merydian.com and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute cannot be resolved informally, either party may pursue resolution through the courts of Vancouver, British Columbia, Canada. You agree that any claim or cause of action arising out of or related to the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. Nothing in this section limits Merydian's ability to seek injunctive or other equitable relief in any court of competent jurisdiction.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Services.